Surfing Banditos Lombok
Terms & Conditions
1. Responsibility
By making a reservation you agree that:
You are physically fit and are able to swim
You are in a good medical condition. If there are any medical issues that may affect the safety of the yourself in the water (such as disabilities, diabetes, epilepsy, asthma, heart problems, recent injuries, hearing problems and vision problems) or any special needs we need to be aware of (such as medication), you must report them to us before your session. We kindly request that you inform us when making the booking, so we can prepare and act accordingly. If you are unsure whether you can participate due to possible health problems, we kindly request you to visit a doctor before making a booking.
You will advise us about special requests at the time of booking. We will do our absolute best to reasonably accommodate any special requests received in adequate time however we cannot guarantee special requests will be met.
You accept financial responsibility for the full payment of the booking in accordance with these terms and conditions.
2. Payment
All payments will be made in Indonesian Rupiah. No other currencies, treasures, trinkets, or favours will be accepted.
All bookings are subject to a 50% deposit which is to be paid at the time of booking. Bookings are considered valid once this deposit is received.
Full payment for sessions must be received in advance of the session.
We accept card payments through our website and instore.
3. Cancellations & Re-scheduling
Deposits are refundable if you cancel your booking up to 5 days before your first session with us.
For cancellations between 5 days and 24 hours of your first session the 50% deposit will be non-refundable, any extra you have paid towards the session will be refunded.
Cancellations within 24 hours of your session will be completely non-refundable.
We reserve the right to cancel any session with no refund if our instructor feels that you are unable medically or physically to participate safely in the sport of surfing.
Surfing Banditos Lombok is not responsible for any cancellations and can make no compensations for any breach of these terms and conditions due to Force Majure. This includes any event which we could not, even with all due care, foresee or avoid. These circumstances include, but are not limited to, earthquake, volcano eruption, flights affected by volcano smoke, flood, landslide, tsunami, storm, civil strife, fire, war or threat of war, actual or threat of terrorist activity, epidemic, pandemic or similar situations beyond our control.
If you cannot make it to your session or package with us due to reasonable and unforeseen travel issues and give us more than 24 hours advance notice we will accommodate as best we can to reschedule your sessions up to 3 days after your anticipated start date. Re-scheduling is at our absolute discretion and cannot be guaranteed.
4. Risk Acknowledgement & Insurance
Surfing holidays, like many adventure and sporting activities especially water-based ones, include a certain degree of risk. Surfing Banditos Lombok is not liable for any accidents, injuries or death that may occur during surfing and surfing related activities.
There are clinics in Kuta and a hospital in Matarm where guests can seek medical attention and we will endeavour to assist your arrival there in any emergency however we do not accept a claim for the medical bill or any other associated medical costs for treatment.
Please make sure you have adequate insurance coverage that is valid in Indonesia for the duration of your anticipated stay. Please also be advised that you may need an extreme sports/surf specific insurance package to be covered for surf injuries.
5. Loss, Damage & Theft
Surfing Banditos Lombok is not responsible for any loss, damage or theft of personal goods.
You can leave any valuables at the surf shop during your session if you so choose.
Any items taken to the beach can be left at the local warung or on the beach itself. Lombok is an honest island and theft is very unlikely however all items are left at your own risk.
6. Surf Conditions
Surfing Banditos Lombok is not responsible for poor surfing conditions.
We will always try our best to select the best surf spot suited to your level and the conditions of the day. However, sometimes poor conditions make it impossible to surf. Unfortunately we are unable to control or accurately predict these factors.
7. Direction & Instruction
Throughout the session, please listen and follow the guidance of our instructors. They have the ultimate authority in the water and we reserve the right to cancel or end the session early with no refund if your actions are deemed by our instructors to be disruptive, unsafe or hazardous to yourself or those around you.
Please stay close to our instructors in the water, they will take you to the right spots for your level.
Our instructors are there to show you the best time and develop your surfing as well as keeping you safe, please communicate any issues to our instructors during the session.
Surfing Banditos Lombok reserve the right to decide which surf spot to go to and how you are designated into groups based on your level.
Maximum session time is around 3.5 hours from shop departure, you can of course end your time in the water early for any reason, however there will be no financial re-imbursement to yourself.
8. Equipment
Board rentals without a lesson require you to be at least a Level 3 surfer.
We guarantee that all equipment given to you as part of a surf lesson or rented from the shop is in a good and fully functional condition. If anything is given to you with visible damage you can request to change it for a different piece of equipment.
Board insurance is not included in any of our surf lessons. Any damage sustained to boards during a lesson in which you followed instructor guidance will be covered by Surfing Banditos Lombok. Any damage sustained to boards during a lesson in which you did not follow instructor guidance will be covered by yourself. Cost of any repairs will be determined by the ding repair shop.
Loss or theft of any equipment which is in your care for the duration of the lesson will be covered by yourself.
Any damage sustained to a board in your care during rental will be covered by yourself. Cost of any repairs will be determined by the ding repair shop.
9. Photo & Video Material
We actively take photos and videos around the shop and during our lessons for our memories and marketing.
We reserve the right to use these images for publicity or promotional purposes, such as website or social media. When you participate in our sessions you agree to us using these images as described above.
If you do not want your photos or videos to be shared publicly please let one of our staff know or write to us now at connect@surfingbanditoslombok.com.
10. Feedback & Complaints
We are striving to create something really special here at Surfing Banditos Lombok so absolutely any comments or feedback about our operations and staff are welcomed with open arms, please email connect@surfingbanditoslombok.com
Likewise, if you have a complaint to make about any aspect of our operation or staff please speak to our shop manager or email us at connect@surfingbanditoslombok.com